HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 22 September 2016

Osborne's Complex Tax Legacy


Osborne once (2007) called for the tax system to be simpler, in 2010 he set up the Office of Tax Simplification.

Fast forward to the 2016 Finance Act and we see nothing simpler, but in fact an additional 649 pages of complex tax legislation on top of the 11,000-plus pages already in existence

The ICAEW Tax Faculty estimates that during his tenure as Chancellor, Osborne was responsible for 3,896 additional pages of tax legislation.
Some legacy!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 21 September 2016

PAC Warns HMRC Not To Risk Collapse In Service


PAC has warned HMRC not to risk a “collapse in customer service” (it's not "customers" it's "taxpayers"!) by understaffing its phone lines amid expectations that a digital revamp of its services will produce cost savings.

As per the FT, PAC urged HMRC not to “underestimate the demand for telephone contact” from taxpayers as it attempts to cut the cost of its personal tax services by 34% by 2020-21 to meet spending targets.

The report said the impact of staff cuts had caused taxpayers to spend “some four million hours waiting for HMRC to answer the phone” in the 2015-16 tax year, incurring call charges to its 0300 phone numbers while they were on hold. These numbers cost up to 45p per minute to call from a mobile, and 12p per minute from a landline.

The average time taxpayers spent on hold reached almost 35 minutes in one week in October 2015 — with almost 30 per cent of all calls unanswered last year as callers simply gave up.
Every £1 saved by HMRC on telephone services over this period [resulted] in an estimated £4 in extra costs to customers.”
In other words HMRC no longer cares about taxpayers, merely its own self interest!

Meg Hillier MP, chair of the PAC, said:
The prospect of HMRC making further cuts to spending on customer service will chill the blood of many taxpayers.” 
HMRC thinks that PAC is talking bollocks, it said the MPs’ report was an “inaccurate, out-of-date reflection of our phone performance”.
We acknowledge that service levels in the early part of last year were not acceptable and we apologised at the time.

But the PAC is well aware our phone lines have since fully recovered and we are now offering our best service levels in years. There’s never been a more convenient service for our customers.”
This will end in tears, not only does HMRC have to cut costs and make things digital it also has to fulfil Thompson's idiotic promise to man phone lines seven days a week 8am-8pm!

Good luck, all in all an impossible set of tasks!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 20 September 2016

HMRC Sends Threatening SMS Messages


HMRC has now resorted to sending threatening text message warnings to taxpayers. These massages state that they are being “monitored” to ensure they pay on time.

The Telegraph reports that over 13,000 taxpayers, who fill in self-assessment tax returns, have taken part in trials in which they have been sent SMS messages to remind them to pay tax on time. The taxpayers (who had previously been contacted by HMRC about their debt) received three types of message in a trial run by the Government’s ‘nudge’ unit or Behavioural Insights Team.

A report from the team said:
The ‘Standard’ SMS message simply alerted the recipient to the debt and told them how to pay. 

The ‘Monitoring’ message pointed out that HM Revenue and Customs would be monitoring whether the debt was paid in the following week. 

The ‘Penalties’ message included the phrase, ‘Most people pay on time to avoid penalties’.” 
Seemingly the ‘monitoring’ message raised payment rates by 3.8 percentage points, and the ‘penalties’ message by 7 percentage points, or 20 per cent in relative terms.

The group also targeted other late taxpayers with other text messages including one that reminded them of the deadline and saying “you were late last time”.

All very well and cheap to send no doubt. However, many taxpayers are more than a little on edge when they receive communications from HMRC. Whilst a volunteer group may react in a calm and compliant manner, the wider demographic of taxpayers who haven't volunteered for this may not be so docile when the scheme is unleashed nationwide.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 19 September 2016

HMRC Called To Account


The book that many of you have been talking about over the past few days, Margaret Hodge's Called To Account: How Corporate Bad Behaviour and Government Waste Combine to Cost Us Millions (an account of her years as chair of the Public Accounts Committee (PAC) between 2010 and 2015) has been reviewed by Chris Harmer on the LSE website.

As Trollope once said:
"It was too notorious that the civil service was filled by the family fools of the aristocracy and middle classes, and that any family, who had no fool to send, sent in lieu thereof, some invalid past hope. Thus the service had become a hospital for incurables and idiots."
Nothing changes!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 16 September 2016

Rewarding Failure


My thanks to a loyal reader who posted a link to an article in the Independent about Concentrix:
"Figures obtained by Labour MP Louise Haigh show that Concentrix is failing on 120 out of 1625 minimum performance indicators set out in the contract – yet has still already been paid £15.8m in commission.

With the contract only set to end in May 2017 the company will still reap tens of millions of pounds in payments from the three-year contract – despite a so-called “payment by results” system. The total contract pays a total of between £55m and £75m depending on performance indicators met."
This of course is not unique as HMRC enjoys rewarding failure, eg Lin Homer.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 14 September 2016

Message To Martyn Clarke

Stop spamming my site with your advert!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"